Returns & Exchanges

At Saigon Flowers, we strive to ensure every bouquet exceeds your expectations; however, if your floral arrangement arrives damaged or unsatisfactory, we offer a 24-hour satisfaction guarantee for returns or replacements. Given the perishable nature of our products, please contact us immediately to resolve any issues with your order.

Return Process

• 1.
  Document the Issue

  Take clear photos of the flowers and packaging immediately upon delivery to document any damage or quality concerns.

• 2.
  Contact Support

  Email our customer service team at [email protected] within 24 hours of receipt with your order number and the photos attached.

• 3.
  Validation Review

  Our floral experts will review your claim within 2 business hours to determine if a full refund or a fresh replacement is appropriate.

• 4.
  Resolution Delivery

  Once approved, we will either dispatch a new arrangement to your address or process a refund to your original payment method.